Policy
Returns & Refunds Policy
Last updated [DATE]
Made-to-order items
Every apparel item and print is made specifically for you when you order it, so we’re unable to offer returns or exchanges for the wrong size chosen or a change of mind. Please check size charts and product details carefully before ordering.
Damaged, misprinted, or defective items
If your item arrives damaged, misprinted, or otherwise defective, we’ll send a free replacement — no need to ship anything back. Report it at /support within 30 days of delivery with your order number and a photo of the issue, and we’ll take it from there.
Original artwork
One-of-a-kind original pieces may be returned within [X days] of delivery for a refund, provided the piece is returned in its original condition and packaging. The customer is responsible for return shipping and for insuring the piece in transit, unless the return is due to our error.
How refunds work
Approved refunds are issued to your original payment method within [5–10 business days] of us confirming the issue. You’ll receive an email once the refund is processed. Depending on your bank, it may take a few additional days to appear on your statement.
Cancellations
Because production begins shortly after ordering, we can only cancel or change an order if you contact us before it enters production. Once production has started, it can no longer be cancelled.
Commissions
Refund terms for a custom commission are agreed with the customer individually before work begins, and take precedence over this policy for that piece.
Contact us
To report a problem with an order, go to /support with your order number to hand.